Customer Overview
Industry
Business Services
Headquarters
Denver, Colorado
Global Presence
Americas, EMEA, APAC
The Background
Based in Denver, Colorado, this company assists top corporations worldwide in relocating their employees, teams, and workspaces through a people-first approach. With a presence in 165 countries on six continents and managing 80,000 locations, they provide moving, mobility, and relocation services.
Key Challenges
Manual Data Transfer
All the contracts that were processed outside Salesforce were uploaded into Salesforce accounts manually
Disparate Contract Data
No centralized contract storage repository. Each business unit had its own repository, some on shared drives, some in SharePoint, and some on Stores
Poor Contract Visibility
Lack of version control and negotiation tracking meant that no comprehensive overview was available for current in-progress contracts
Disruption in Business Continuity
The client had growing requirements related to audit rights and business continuity plans
Zycus iContract Solution for the Customer
Zycus has helped the relocation services company streamline their contract management process by:
Configuring Contract Request Processes
Enabled the client to move to an automated authoring environment by integrating the authoring and the signing processes as business requirements in the CLM solution
Enabling CLM and Salesforce integration
A replica of the CLM request portal was created within Salesforce, with an easy to use interface. This saved time by allowing users to complete contract requests directly from Salesforce
Configuring Templates
Enabled an easy request and rapid `first draft’ of standardized contract templates. This further streamlined authoring
Centralizing Storage
All pre-existing contracts were migrated to a single source using AI based meta-tagging and relationship matching. Contract visibility was improved using free text search capabilities
Facilitating Better Audits
Facilitated better contract audits, by ensuring all changes and versions of contracts were tracked in a centralized repository
Configuring Customized Reporting
The software was configured to automatically generate customized weekly and monthly statistics as per the client's needs
Streamlined contract initation for authors across several business units by reducing friction in the process
OCR conversion of migrated contracts enabled users to easily search for keywords within clauses or even across entire documents
CLM and Salesforce integration facilitated easy tracking of milestones, and contract performance, improving compliance and control
Reporting and post-award contract analysis were made hassle free with efficient data extraction, and timely alerts and reminders on crucial contract KPIs
